Frequently Asked Questions
Everything you need to know about your Fora Jewellery experience.
What materials are used in Fora Jewellery pieces?
Our collections are crafted using high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Does your jewellery come with a warranty?
Yes, every piece from Fora Jewellery is covered by a 12-month warranty that protects against manufacturing defects. This does not cover accidental damage or natural wear and tear.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my jewellery?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Fora pouch provided with your purchase.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.